RateYourSeats.com Knowledge Base
Select a topic to get answers to frequently asked questions:
Existing Orders
- I still haven't received my tickets. Will I get them before my event?
- The name on my ticket is not mine. Will I have issues at my event?
- How do I know if the seller has confirmed my order?
- Can I cancel an order I've already placed?
- Can I exchange my tickets for a different quantity, or for tickets to another date or event?
- How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App?
- How do I accept my Mobile Electronic Transfer tickets?
- I am having trouble "accepting" my Electronic Transfer, what should I do?
Purchasing Tickets
- How much are your service fees?
- Is it safe to purchase tickets from RateYourSeats.com?
- How do I know if my seats will be together?
- What is the 100% Buyer Guarantee?
- How are tickets on your site delivered?
- How are ticket prices determined?
- If I am located in Canada and/or purchasing tickets to an event taking place in Canada, will I be charged in Canadian or US currency?
- When will my credit card be charged?