Check on Your Order
Looking for an update on a recent order or ticket delivery? Our Customer Support team can pull up your order and answer your questions in minutes — please have your order number ready.
Look Up Your Order
Enter your order number below to view your order status and seating details.
Most questions can be resolved immediately through chat or phone.
Email Support
Best for non-urgent or investigative matters.
Before E-mailing, Please note:
Email support is intended for non-urgent matters that may require review.
If you are reporting an issue that may require investigation, please include:
- Your order number
- A detailed description of the issue
These inquiries are reviewed during standard business hours, Monday through Friday.
For time-sensitive or order-status questions, please use Live Chat or Phone Support above.
Have questions?
If you have a specific concern, check out our answers to customers' most common questions in the Knowledge Base.
Frequently Asked Questions
How much are your service fees?
Our pricing is all-in, so the price you see is the price you pay. Any applicable delivery charges will be itemized on the checkout page before you complete your purchase. Please note, some states require sales tax, which will be added at checkout.
Is it safe to purchase tickets from RateYourSeats.com?
Yes! We offer a 100% money-back guarantee if your tickets are not delivered in time for the event, the tickets are not authentic or the event is canceled.
How do I know if my seats will be together?
All seats are together, side-by-side, unless otherwise noted in the seller notes on the ticket listing and checkout pages.
