Terms of use and site policies

The following Terms of Use and Site Policies ("Terms" or "Agreement") are designed to ensure that you understand the use of this website ("Site") and your purchase of any ticket listed on this Site. By using or visiting this Site, or by purchasing tickets listed on this Site, you expressly agree to abide and be bound by and follow these Terms as well as all applicable laws, ordinances and regulations. You represent that you are legally able to enter into this binding contract and if you are under 18, that you are purchasing tickets under the supervision of a parent or guardian.

The Terms include, but are not limited to, the following provisions:

Processing Services:

A third party service provider ("Processor") has a platform that it licenses to the Site owner.  “We,” “us,” “our” and words of similar import are used within these Terms to refer to Processor and Site, collectively.  Processor performs certain services related to your purchase, including, but not limited to the following:

Processor does not design or market the Site and its sole relationship with the Site owner is that of independent contractor.

Policy on Ticket Purchases:

Orders:

When you find tickets on the Site you wish to purchase, you fill out and submit the information requested on the Site, which constitutes an order. This order is an offer to purchase the tickets, and cannot be canceled or retracted once made. Upon the submission of the order, a hold will be placed on your credit or debit card in the amount necessary to purchase these tickets. You will receive an email promptly after you place your order. A completed sale does not occur until the seller accepts the order and sends you a notice of confirmation that the order is accepted. Upon the seller's acceptance of the order, your credit or debit card used in placing the order will be charged. Please note that the price you pay may be higher than the face value of the tickets. A large number of ticket resellers use the Site to list their tickets and we are not responsible for any typographical errors within the inventory listed for sale. When processing your order, if an error is found you will be notified of such error and provided with available options, including the option of cancelling your order.

Ticket Purchases:

Processor reserves the right to replace tickets with comparable or upgraded tickets. If we exercise this replacement right, we shall be considered to have fulfilled our obligations under these Terms. Whether tickets are "comparable" or "upgraded" is determined in the reasonable discretion of Processor. Should we fail to deliver any ticket purchase that has been confirmed as described above, our sole obligation or liability shall be limited, unless otherwise required by law, to the return of any payment made by you with respect to the undelivered ticket. We reserve the right to cancel and refund your order at any time for any reason.

Because there are a large number of ticket sellers listing tickets, locations, descriptions and pricing of similar or equal tickets may vary. It is your responsibility to verify any possible inconsistency or discrepancy in the ticket location, description and/or price by calling Processor at (866) 270-7569 before a ticket purchase order is placed.

Payment Options:

As a buyer, you grant Processor permission to charge your credit or debit card for the purchase of tickets. You may use Visa, Mastercard, Discover, American Express or PayPal to purchase tickets.

Purchase Guarantee:

The Purchase Guarantee means that your transaction on the Site will be safe and secure, the tickets will be delivered before the event, the tickets shall be identical, comparable, or better than the tickets you ordered, and the tickets shall be valid and authentic. Your only recourse under this Purchase Guarantee is the return of any payment made with respect to the tickets.

Event Dates, Times, and Locations:

Event date, times, venue and subject matter may change. We are not always notified of such changes. It is your responsibility to monitor the event and to confirm any changes to the event with the entity or venue putting on the event. In certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate to a different seat or otherwise change the seating configuration in a manner beyond our control. We shall not be held responsible for any such change and we are not obligated to provide a refund or any other compensation in the event such a change occurs.

Denial of Admission:

If you are denied entry or have trouble getting into an event using the ticket you purchased from us, you must contact us at (866) 270-7569 immediately for assistance. If the problem is not resolved, you must obtain proof from the venue of denied entry. When we receive valid proof that the ticket(s) failed to provide you entry, or if we otherwise determine in our sole discretion that the ticket(s) were invalid, your sole remedy will be to receive a full refund of the cost of the ticket including all fees and delivery charges.

Refund Policy:

All sales are final. A full refund of the purchase price of any tickets will be given if the applicable event is cancelled. To qualify for a refund, you must return your tickets as soon as possible, but in any event within ten (10) business days after you receive notice offering you a refund. You will not receive a refund unless you return the original tickets, provided that Processor may waive this requirement in its sole discretion. No refund will be granted if an event is postponed or rescheduled. Processor, in its sole discretion, will determine when an event is cancelled.

Delivery of Tickets:

Method of Delivery:

Tickets will typically be delivered by the method and timeframe designated in the ticket listing, and a photo ID may be required to accept delivery. For listings without a designated delivery method, tickets will usually be shipped via our preferred carrier, UPS.

Timing of Delivery:

Tickets may not ship out immediately. In all cases, Processor reserves the right to deliver tickets for any order as late as one (1) hour prior to the event. Tickets may be delivered on the day of the event, in Processor’s sole discretion, via Will Call at the venue box office, email (when applicable), courier or pick up at a location designated by Processor outside the venue. A designation of delivery method such as "e-Tickets" or "Instant Download" does not constitute a guarantee of delivery prior to the day of the event. Although such tickets will typically be delivered as designated, in some cases, you may first be required to provide additional verification or be subject to delays on behalf of the seller prior to delivery. It is your responsibility to contact us if you do not receive tickets within 48 hours of the event. Failure to do so may disqualify you from receiving a refund for any ticket you claim was not delivered, provided that we may waive such notice requirement in our sole discretion.

Lost, Stolen, or Damaged Tickets:

Please keep your tickets in a safe location. We are not responsible for tickets that are lost, stolen, damaged or destroyed and we are under no obligation, and, in many instances, are not able, to replace the tickets. Please note that certain types of tickets may be damaged by exposure to direct sunlight or heat.

Additional Terms:

Disclaimer:

Processor is the platform and service provider related to secondary marketplace sales and Site is an independent marketplace for the sale of event tickets on the secondary market. Neither Site nor Processor is the official box office or affiliated in any way with any venue, promoter, team, league or organizing group. Neither Site nor Processor is associated with any official organizer of the events for which tickets are listed.

Changes in Terms and Conditions:

We reserve the right to change these Terms at any time in our sole discretion.  Any changes, modification, revision and additional information will be posted here and shall automatically replace the terms and conditions and become binding on all users of this site. Your continued use of the site following our posting of revised terms and conditions constitutes your acceptance of the revised agreement.

Behavior Policy:

You agree to abide by all rules and policies of the venue, promoter and anyone else responsible for putting on the event. Your failure to abide by those rules and policies will subject you to all applicable fines and legal or other expenses associated therewith. Further, in the event any violation results in the loss of the ticket seller's season ticket rights or right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.

Unlawful Activity:

Use of the Site for any unlawful conduct is strictly prohibited. All users must comply with all local, state, federal and international laws, ordinances and regulations. By using this Site, you agree not to use an invalid or unauthorized credit or debit card or use any false personal information. You agree that you will not use or permit anyone to use any information provided through the Site for any unlawful or unauthorized purpose.

Investigations and Consequences:

If we believe any purchaser may have violated these Terms or applicable law or if any purchaser becomes the subject of a complaint will be subject to investigation by Processor. You agree to cooperate fully in such investigation including, but not limited to, providing any and all information demanded by Processor. If Processor finds, in its sole discretion, a user: (a) refuses to cooperate with any investigation; (b) has engaged in any illegal, unlawful or fraudulent conduct or otherwise violated these Terms or applicable law or has acted in concert with anyone so engaged; or (c) has provided information that Processor cannot authenticate or verify, Processor may take any action it deems appropriate, including, but not limited to, canceling orders, issuing a warning, blocking your access to the Site, preventing you from finalizing pending transactions, or exercising any other remedy available to us (including civil, criminal or injunctive redress). You agree that monetary damages may not provide a sufficient remedy to us for violations of these Terms and may be difficult to ascertain or calculate and you consent to injunctive or other equitable relief for such violations.

We reserve the right to report to appropriate law enforcement authorities or other relevant third parties any activity that either Processor or Site believes, in its sole discretion, may in any way violate any local, state, federal or international law.

Intellectual Property:

Ownership:

The Site and Processor platform, including all Site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) ("Our Property") is owned or licensed by Site and/or Processor and will remain such party’s property. You acknowledge and agree that you do not acquire any ownership or licensing rights by using the site. You may not use any of Our Property in connection with any product or service that is not offered by Site or Processor in any manner that is likely to cause confusion with respect to Processor's or Site's business, or in any manner that disparages Site or Processor. Nothing contained on the Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any of Our Property without the prior express written permission of Site or Processor. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties.

Infringement Claims:

We respect the intellectual property of others, and we ask you to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the Site; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above-described information in your notice is accurate and that you are the copyright owner or otherwise authorized to act on behalf of the copyright owner. Our Copyright Agent for notice of claims of copyright infringement can be reached at: RateYourSeats.com, Attn: Legal, 318 W. Adams Suite 1807, Chicago, IL 60606.

Privacy:

All communications between you and us, and your use of the Site, are subject to the privacy policy found here. You can browse this Site without revealing your personal information. However, most of our services require you to provide personal information. When you provide your personal information, you expressly consent to the collection, use, disclosure and retention of your personal information as further described in the privacy policy (“Privacy Policy”). The Privacy Policy covers the treatment of personal or personally identifiable information by Processor that may be collected when you are on the Site and when you use the Site's services. Except as otherwise expressly included herein or in the Privacy Policy, Processor does not control the privacy policies of third parties and you are subject to the privacy policies of those third parties where applicable.

When you use this site to browse, search for and/or buy tickets, you are utilizing a platform developed and owned by a third party and are subject to this Privacy Policy.

We may choose to change this Privacy Policy from time to time. Any changes to this Privacy Policy will be posted so that you are aware of what information is collected, how it is used, and under what circumstances, if any, it may be disclosed. We reserve the right to modify this Privacy Policy at any time, so please review it frequently.

Privacy Policy

This policy describes the privacy practices associated with collecting personal information through the Site. In this Privacy Policy, "personal information" means your name, company name, address, telephone number, and e-mail address.

When using the Site, you may be required to provide personal information. Your provision of personal information constitutes express consent to the collection, use, disclosure and retention of your personal information as further described in this Privacy Policy.

How much and what kind of information must I provide?

The amount and type of information we collect from you depends on your activities and use of our Site. Below, we explain what information we collect.

When you browse our Site, we track the pages you visit to help provide you with a more personalized shopping experience. When you make purchases through our Site, we collect your name, billing address and payment information (including your credit card number and expiration date) in order to process your order. When you communicate with us through our Site, we collect your e-mail address and any other information that you provide in order to respond to your communication. When you enter contests, participate in surveys, or register for other activities on our Website, we collect your name, e-mail address and telephone number, and the other information that is required for entry or participation, which varies depending on the activity.

Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site, but we do not link the information stored in cookies to any personally identifiable information you submit while on our Site.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. Your Internet browser’s “help” file provides instructions for removal of persistent cookies.

We collect information contained in cookies, such as your purchases and log in data, to personalize your shopping experience. Your browser must accept cookies in order to add items to a shopping cart.

Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site and we set a persistent cookie to store your email address, so you only need to enter it once.

Will my personal and account information be provided to any other party?

We restrict access to your personal and account information to those who need access to use it as set forth in this Privacy Policy. Your personal and account information will never be sold, shared, rented or traded to third parties except as follows:

Additional Use of Personal Information

Links to 3rd Party Sites

Our Site may include links to other websites whose privacy practices may differ from those of Provider. If you submit personally identifiable information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

How do you protect my personal and account information?

We use generally accepted industry standards to protect your personal and account information, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however, and we cannot guarantee its absolute security.

Information retention

We will retain your information for as long as needed to provide you services. If you wish to request that we no longer use your information to provide you services, please contact us using the methods listed below. Notwithstanding any such request, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Updating your personal information

Your personal information will be retained and used in the manners detailed above for so long as you have an active account. If you want to update or correct your personal information, please call or email us at the number or email listed below. We will respond to your request within a reasonable timeframe. Once your account is deactivated, we will retain and use your information only as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Contacting us

You can reach us by email at orders@rateyourseats.com or you can call us toll-free at 866-270-7569. Please note that messages become our property and, unless you direct otherwise, may be used by us for promotional purposes.

rateyourseats.com

c/o Rate Your Seats

Attn: Privacy Policy Feedback

318 W. Adams, Suite 1807

Chicago, IL 60606

orders@rateyourseats.com

Last updated on JUNE 9, 2017

Indemnification:

You agree to indemnify, defend and hold the Site and Processor, and each of its parents, affiliates, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives ("Indemnified Parties") harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise directly or indirectly out of, from or with respect to: (a) your breach of any of these Terms; (b) your acts or omissions in connection with your use of this Site; (c) any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of us; (d) any allegation that any information you submit or transmit to the Site infringes or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; and (e) any claim brought by a third-party (a "Third Party Claim") against any of the Indemnified Parties in respect of which recovery may be sought under clauses (a) through (d) above. These indemnification provisions survive any termination of this Agreement.

Disclaimers and Limitations on Liability:

NO WARRANTY: THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE ARE PROVIDED "AS IS" AND WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE DISCLAIM, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. WE ARE NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

LIMITATION OF LIABILITY: NEITHER PROCESSOR NOR THE SITE NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OFBUSINESS OR LOST PROFITS) UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT NO INDEMNIFIED PARTY SHALL HAVE ANY LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT OR OTHERWISE, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF PROCESSOR OR THE SITE; (II) ANY ACTION OF ANOTHER USER TO THE SITE;  (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (V) ANY MISTAKE, INACURRACY, ERROR, OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE IS TO STOP USING THE SITE. THE MAXIMUM LIABILITY OF SITE, PROCESSOR, AND ANY OTHER INDEMNIFIED PARTY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES AND LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Disputed Charges:

You are responsible for any and all legal fees incurred by you, Site or Processor associated with your disputed charges and chargebacks for purchases made, or tickets listed, on this Site.

Force Majeure:

We shall not be deemed or held in default or otherwise liable under these Terms due to our inability to perform our obligations by reason of any act of God, fire, earthquake, substantial snowstorm, flood, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, any law ordinance or regulation, legal order (unless caused by our default hereunder), any failure or delay of any transportation, power, or communications system or any other similar cause not under our control.

Modification and Site Access:

We may at any time, in our sole discretion, modify, suspend or discontinue any part of this Site at any time, with or without notice.

We may, at any time, in our sole discretion, with or without cause, and without any prior notice, terminate or suspend your access to the Site.

Tax:

You are responsible for paying any sales taxes that may be applicable.

Arbitration and Dispute Resolution:

YOU HEREBY AGREE TO WAIVE ALL RIGHTS AND CLAIMS TO A TRIAL BY JURY.

You on the one hand and Site and Processor on the other hand, each agree that any and all disputes, controversies, or claims arising out of or relating to: (i) these Terms; (ii) your use of, or access to, this Site; (iii) the services of Site and Processor; or (iv) any tickets or other items sold or purchased through this site shall be resolved exclusively through final and binding arbitration in Chicago, Illinois, rather than in court (“Disputes”). The Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate. Our primary goal is to ensure customer satisfaction and we are committed to resolving disputes with our customers in a fair and efficient manner. Prior to commencing any arbitration related to this Agreement, you agree that if you have a Dispute with Site or Processor, you must first contact us at 866-270-7569. If we are unable to achieve a satisfactory resolution, you must deliver written notice of your claim or Dispute using the accompanying form by certified mail to: RateYourSeats.com, Attn: Legal, 318 W. Adams, Suite 1807, Chicago, IL 60606. Your written notice should provide as much detail and information as possible. You should receive a response from our representative within thirty (30) days of receiving this notice. If the matter is not resolved to your satisfaction, then you agree to begin arbitration by submitting a Demand for Arbitration to the American Arbitration Association ("AAA"). You further agree that exclusive jurisdiction for any such arbitration shall be Chicago, Illinois. The Demand for Arbitration and the AAA's rules are available at www.adr.org.

The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability or formation of this Agreement, including, but not limited to, any claim that all or any part of this Agreement to arbitrate or the Terms is void or voidable. The arbitrator will decide the substance of all claims in accordance with the laws of the state of Illinois. The arbitrator's award will be final and binding, and judgment on the award rendered by the arbitrator may be entered in a court having jurisdiction thereof.

You can choose to reject this agreement to arbitrate. If you do not wish to be bound by this agreement to arbitrate, you must notify us in writing within thirty (30) days of the date that you first access this site. You must include in this written notification your name and address, as well as a clear statement that you do not wish to resolve disputes with Site and/or Processor through arbitration. Deliver any such written notice by certified mail to: RateYourSeats.com, Attn: Legal, 318 W. Adams, Suite 1807, Chicago, IL 60606.

YOU ON THE ONE HAND AND SITE AND/OR PROCESSOR ON THE OTHER HAND AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ON AN INDIVIDUAL BASIS ONLY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR SIMILAR PROCEEDING UNLESS BOTH YOU AND THE SITE AND/OR PROCESSOR (AS THE CASE MAY BE) ACKNOWLEDGE AND AGREE THAT THE WAIVER IS MATERIAL AND ESSENTIAL TO THE ARBITRATION OF ANY DISPUTES BETWEEN THE PARTIES AND IS NON-SEVERABLE FROM THE AGREEMENT TO ARBITRATE CLAIMS. IF THE WAIVER IS LIMITED, VOIDED OR FOUND UNENFORCEABLE, THEN THE PARTIES' AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING, SUBJECT TO THE RIGHT TO APPEAL THE LIMITATION OR INVALIDATION OF THE WAIVER. UNLESS YOU AND THE SITE AND/OR PROCESSOR AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, CLASS OR SIMILAR PROCEEDING. FURTHER, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING BUT NOT LIMITED TO MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY SUCH PARTY'S INDIVIDUAL CLAIMS. ANY RELIEF AWARDED CANNOT AFFECT OTHER PROCESSOR OR SITE USERS.

Payment of all arbitrator fees and fees for filing and administration will be governed by the AAA's rules, unless otherwise stated in this agreement to arbitrate. Site and/or Processor (whichever is the subject of the arbitration) will pay all filing, administrative and arbitrator fees associated with any arbitration if the value of the relief sought in such arbitration is $10,000 or less, at your request. Any request for such payment of fees by Site and or Processor should be submitted by mail to the AAA along with the Demand for Arbitration. In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous or brought for an improper purpose, you agree to reimburse Site or Processor, as the case may be, for all fees associated with the arbitration paid by Site OR Processor.

Governing Law and Jurisdiction:

These Terms, the use of the Site and Platform, and any sale of tickets hereunder will be governed by the state of Illinois, without reference to conflict of law principles.

For transactions involving tickets to events in Illinois, pursuant to 815 ILCS 414/1.5(c), you, Processor, and Site may elect to submit complaints against one another to the AAA, under its rules and procedures. Such Complaints shall be decided by an independent arbitrator in accordance with these Terms.  You, Processor and Site each agree to submit to the jurisdiction of the State of Illinois for any complaints involving a ticketed event held in Illinois.

Other Terms:

Entire Agreement:

These Terms contains the entire understanding of the parties with respect to the matters contained herein and supersede and replace in their entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied.

Additional Provisions:

The heading at the beginning of each paragraph is for reference purposes only and no way defines of alter the scope or extent of such paragraph.

No agency, partnership, joint venture or other relationship is intended or created by your use of the Site.

If any provision of these Terms is held invalid or unenforceable under any circumstance, or if any provision is waived by the Site or the Processor, its application in any other circumstances and the remaining provisions shall not be affected. Further, if any provision has been deemed to be invalid or ineffective, it shall be enforced to the greatest extent permitted by law.

 

Additional Notices

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Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.

Cookies contain information that is transferred to your computer's hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.

Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.

Content Policy

Last Update: November 1, 2015

How we use ratings and photos

When you share a rating or review on RateYourSeats.com you are agreeing to allow RateYourSeats.com to display your opinion on our website and/or on our partner's websites. When you share a photo on RateYourSeats.com you are agreeing to allow RateYourSeats.com to display your picture.

Fraudulent reviews

When you write a review on RateYourSeats.com you are certifying that the review is based on your own experience and it is your genuine opinion of these seats. In the United States, companies submitting fake reviews have been prosecuted, resulting in fines of up to $300,000 (State of NY v. Lifestyle Lift Holding, Inc.).

Sharing photos

When you share a photo on RateYourSeats.com on our Facebook page or through our mobile app, you are certifying that the photo is your property or that you have the rights to distribute the photo.

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